Who we are
Effective Date: 17th October, 2024
Lodrify (“we,” “us,” “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our services, or interact with us.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name, email address, phone number, billing address, and payment details (processed securely via Stripe).
1.2 Usage Data
- Information about your interaction with our website, such as IP address, browser type, pages visited, and time spent on pages.
1.3 Course Interaction Data
- For users of the DIY video course, progress tracking, course completion data, and activity logs may be collected to improve your learning experience.
1.4 Communication Data
Records of correspondence via email, contact forms, or customer support inquiries.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Delivery
- To process payments, provide access to the DIY video course, and deliver other purchased services.
2.2 Communication
- To send order confirmations, invoices, updates, and marketing emails (if consented).
2.3 Improvement and Analytics
- To monitor website and course usage, improve functionality, and develop new features.
2.4 Compliance
To comply with legal and regulatory obligations, including tax reporting and fraud prevention.
3. Sharing Your Information
We only share your data with trusted third parties as necessary to provide our services:
3.1 Payment Processors
- Stripe processes all payment transactions securely. We do not store your card information.
3.2 Service Providers
- Third-party vendors, such as email marketing platforms or analytics tools (e.g., Google Analytics), assist us in providing and improving our services.
3.3 Legal Obligations
We may disclose your data to comply with applicable laws, regulations, or legal processes.
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Secure data transmission via SSL encryption.
- Restricted access to sensitive data.
- Regular monitoring for vulnerabilities and potential breaches.
While we take all reasonable precautions, no system is 100% secure. Please contact us immediately if you suspect unauthorized access to your data.
5. Data Retention
We retain your personal information as follows:
For legal and record-keeping purposes: Up to 3 years after service completion, unless required by law to retain it longer.
For active customers: Until the service is completed or access to the course expires.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
6.1 Access and Correction
- Request a copy of your data or corrections to inaccurate information.
6.2 Deletion
- Request deletion of your data, subject to legal obligations.
6.3 Data Portability
- Request a copy of your data in a machine-readable format.
6.4 Withdraw Consent
Opt out of marketing emails or data collection where consent is required.
7. Cookies and Tracking Technologies
Our use of cookies is detailed in our Cookie Policy. Cookies help us analyze website performance, track course progress, and enhance user experience.
8. International Data Transfers
If you are located outside the UK, your data may be transferred to and processed in the UK or other countries where our service providers operate. We ensure appropriate safeguards are in place for these transfers.
9. Updates to This Privacy Policy
We may update this policy to reflect changes in our practices or applicable laws. The revised policy with an updated effective date will be posted on this page.
10. Contact Us
If you have questions about this policy or wish to exercise your rights, don’t hesitate to get in touch with us:
Address: 171-75 Shelton Street
Covent Garden, London WC2H 9JQ
+44 (0)7379 428 013
Email: privacy@lodrify.co.uk